# Onlenu > Onlenu is one connected system for restaurants: the menu customers read, the > ordering they use — online, for pickup and delivery, and from the table — the > delivery that follows, and the operations behind the counter. Each part feeds > the next, so a price changed once is right everywhere. Onlenu is software for restaurants, cafés, bars, bakeries, dessert shops, food trucks, hotels and caterers. A business publishes its menu at onlenu.com/its-own-name, prints a QR code, and from that one page takes orders for pickup, delivery and the table. Israel first, and it works anywhere. The name is short for "online menu". ## What a business gets - **The menu** — published at onlenu.com/{business}, edited in seconds, no reprinting. 15+ layouts, 30+ palettes, photos with a cropped card preview, sizes, extras, allergens, scheduled pop-up banners. Written in one language and translated into any of 37, right-to-left included. - **Online ordering** — pickup, delivery and dine-in. Cash or card. The card money lands in the business's own bank account. - **Returning customers** — a verified customer sees where they have eaten, when, and what they ordered, across every Onlenu restaurant, and can put any of those meals back in the basket in one tap. Prices are taken from the menu that is live now, so a dish that changed is honoured or honestly left out. The history itself carries no money: what a customer spent is the restaurant's figure and stays in the restaurant's books. - **Dine-in** — a QR on the table opens the menu, the order arrives in the kitchen under that table's number, and the bill is settled at the table. Bar stools work the same way: each stool has its own code, so an order is tied to the seat rather than to "the bar". Reservations and a floor plan live in the same place. - **Delivery** — handled by independent drivers working through Onlenu, under Onlenu's driver terms: approved and paid through the platform, never hired by the restaurant and not employed by Onlenu either. The delivery fee and the tip are the driver's, whole. Drivers work in the Onlenu Drive app (iPhone: https://apps.apple.com/il/app/onlenu-drive/id6805652305). Checkout only offers delivery when one of the restaurant's own drivers is free and in town; otherwise it says so quietly and offers pickup instead. A restaurant running its own courier (Local Delivery) is never gated by that. - **Reviews** — open to anybody who can open the menu. After a delivery or a collection the customer is also sent a link of their own, and a review left through it is marked **Verified order**, on the restaurant's rating and on the dishes that were actually on it. Nobody is texted about a meal they ate at a table. - **The merchant app** — an iPad-first app for the counter: the live order board, the kitchen lanes, tables, and the day's takings. On the App Store: https://apps.apple.com/il/app/onlenu-merchant/id6805656028. - **Printing** — kitchen tickets and customer receipts to the printers already on the counter. - **Staff** — shifts, a time clock, and PIN-gated permissions, so what a person may do is what their role allows. - **Notifications** — the kitchen hears a new order. The customer is kept up to date by text message, in the language they ordered in: a delivery gets four messages, from ready, to on its way with a time, to the driver being at the door, to a link for their review. A collection gets three, starting with how long the wait will be. A guest at a table gets none, because a waiter is standing right there. Every message is sent in the restaurant's name. - **Being found** — a restaurant appears on Onlenu's own town pages at onlenu.com/order-food/{town} and on the discovery map at onlenu.com/discover. Most orders today still come from the restaurant's own QR code and link; the discovery side is a second door, and it is growing. ## What a restaurant needs to run it - **A device on the counter** — an iPad is the recommendation: the merchant app is built for a tablet standing up through service. Buy it with a SIM, or keep it on the restaurant's own Wi-Fi; Onlenu needs a connection to receive new orders, so a device that drops out mid-service is the one thing to avoid. The same account opens the app on a phone as a second screen. - **Printers, where the work happens separately** — one each for the kitchen, the bar and the pass, each assigned its station so it gets only its own tickets. A food truck can run from the order board alone, though a printer makes a busy hour easier. A network printer already used by a point of sale can be connected to Onlenu as well; one cabled to the POS computer prints through Onlenu Bridge installed on that computer. - **The menu, the QR code and the link** — the first menu is built on the web, then written, photographed, priced and published from the counter. Share gives the QR code to print and the link at onlenu.com/{business} to paste anywhere. Each table, and each stool at the bar, also has its own marker to print for ordering from the seat. - **Drivers** — riders work in the free Onlenu Drive app, on the App Store at https://apps.apple.com/il/app/onlenu-drive/id6805652305. They find a restaurant there and ask to join; the restaurant approves or declines. A rider sets the hours they plan to work and the restaurant sees today's hours; a profile photo stays on the rider's phone unless they choose to share it. The step-by-step version, including a service start to finish, is at https://onlenu.com/merchant-guide. ## The apps Onlenu has two apps, both free on the App Store in Israel, Android in closed testing. Customers need neither: they order from the menu link or a QR code. - **Onlenu Merchant** — the restaurant app for iPad and iPhone: the live order board, tables and dine-in sessions, bookings, the menu, the day's figures and the drivers who deliver for the restaurant. https://apps.apple.com/il/app/onlenu-merchant/id6805656028 - **Onlenu Drive** — the courier app for iPhone: offers from the restaurants a driver is connected to, a live map with spoken turns, the customer's delivery code at the door, and what each restaurant owes per delivery. https://apps.apple.com/il/app/onlenu-drive/id6805652305 - Everything about both, on one page: https://onlenu.com/apps ## What it costs - **Free — ₪0, free forever.** One menu, up to 10 items, unlimited categories, a QR code, a public link, and cash ordering. No commission fee, ever. - **Complete — ₪149/month (₪129/month on the annual term) plus a 10% commission fee on pickup and delivery food sales.** That is one price in two parts, not a choice between them. Everything is included: unlimited items and menus, card payments, delivery, dine-in, kitchen mode, reservations, SMS, CRM, analytics, the merchant app. Dine-in orders carry no commission fee, but Complete's subscription still applies to them — dine-in is not "free". - The commission fee is charged on the food only. **The delivery fee and the tip are the driver's, whole** — the commission fee never touches either. Free-plan cash orders carry no commission fee. - A 30-day trial of Complete, once per account, with no card. The monthly fee is waived; the 10% commission fee on pickup and delivery orders still applies. - Card payments run through AllPay, opened through Onlenu; AllPay's monthly fee is inside the ₪149. Card money lands in the restaurant's own AllPay account. - A subscription can be cancelled from the account, by email to support@onlenu.com, or at https://onlenu.com/cancel. ## Pages - [Homepage](https://onlenu.com/) — what Onlenu is - [Features](https://onlenu.com/features) — every surface, in one list - [Pricing](https://onlenu.com/pricing) — both plans, how AllPay card payments are included, the FAQ - [Apps](https://onlenu.com/apps) — Onlenu Merchant and Onlenu Drive, with their App Store pages - [Create a menu](https://onlenu.com/create-menu) — the starting point for a business - [How it works](https://onlenu.com/how-it-works) — first menu, step by step - [Guide](https://onlenu.com/guide) — the long manual - [Merchant guide](https://onlenu.com/merchant-guide) — what a restaurant needs to get ready, and how to run a service on Onlenu - [About](https://onlenu.com/about) — the story, the two rules we do not bend, and who it is for - [Blog](https://onlenu.com/blog) — writing on menus, ordering and running a kitchen - [What's new](https://onlenu.com/whats-new) — the updates worth talking about, newest first - [Order food](https://onlenu.com/order-food) — for customers, town by town - [Support](https://onlenu.com/support) — how to reach a person - [Accessibility](https://onlenu.com/accessibility) — the accessibility statement, what the widget adjusts, and how to report a barrier - [Full description](https://onlenu.com/llms-full.txt) — the long form of this file ## Contact Onlenu is a trade name. The service is operated by ELT Studios, an exempt dealer registered in Israel. The Terms of Use and the Privacy Policy are published in Hebrew (version 3.4) at https://onlenu.com/terms and https://onlenu.com/privacy-policy. support@onlenu.com Phone and WhatsApp: +972 50 237 2931 Support hours (Asia/Jerusalem): Sunday to Thursday 09:00-21:00, Friday and Saturday 11:00-21:00. Email any time; a person answers during those hours.